General Terms and Conditions — AuthenticTeamz (B2B SaaS)

Last updated: June 2026

1. Identification

AuthenticTeamz is a Software as a Service (SaaS) platform dedicated to personality, behavioural, and team dynamics assessments, designed to support organisational decision-making and talent development.

These Terms and Conditions ("Terms") govern access to and use of the AuthenticTeamz platform ("Platform") by business clients ("Client"). By accessing the Platform, the Client agrees to be bound by these Terms.

For any enquiries, contact us at team@authenticteamz.com.

2. Definitions

3. Scope of the Service

AuthenticTeamz provides the Client with access to the Platform for the following purposes:

• Personality, behavioural, and team dynamics assessments using validated questionnaire frameworks.
• Individual and team reports, decision-support insights, and organisational alignment analysis.
• Optional AI-assisted features, including CV skill extraction and an AI chat assistant (available only where explicitly enabled for the Client's account).

The Platform is a decision-support tool. Outputs are probabilistic, interpretative, and contextual. They do not constitute and must not be used as a substitute for professional psychological, clinical, legal, or employment advice, nor do they replace human judgment or managerial decisions. AuthenticTeamz expressly disclaims any liability for decisions made on the basis of Platform outputs without appropriate human review.

4. Access and Account Management

Access to the Platform is invitation-based. Authorised Users are onboarded by the Client's Account Administrator and must not share credentials or grant access to unauthorised individuals.

The Client is responsible for:

• Ensuring Authorised Users access and use the Platform in accordance with these Terms.
• Obtaining all necessary internal authorisations, employee notices, and legal bases required for collecting and processing assessment data under applicable law (including GDPR).
• Preventing discriminatory, unlawful, or non-compliant use of Platform outputs.
• Managing user roles and access levels through the Platform's role hierarchy (Account Administrator → Team Manager → User).
• Promptly revoking access for users who leave the organisation or no longer require access.

AuthenticTeamz reserves the right to restrict or suspend access in the event of misuse, breach of these Terms, or where required to protect the integrity of the Platform or the rights of third parties.

5. Fees and Payment

5.1 Fees

The Client shall pay the Fees as set out in the applicable Order Form. All Fees are stated in Euros (EUR) and are exclusive of applicable taxes, including VAT under Portuguese and EU law.

5.2 Invoicing and Payment Terms

AuthenticTeamz shall invoice the Client in accordance with the billing schedule in the Order Form. Payment is due within thirty (30) days of the invoice date. Invoices must be settled by bank transfer or such other method as agreed in the Order Form.

5.3 Late Payment

Without prejudice to any other rights, AuthenticTeamz may charge statutory interest on overdue amounts at the rate applicable under Portuguese law (Decree-Law 62/2013 on late commercial payments), calculated from the due date until the date of actual payment. AuthenticTeamz may also suspend or restrict access to the Platform upon fourteen (14) days' written notice of non-payment, without liability to the Client.

5.4 Fee Increases

AuthenticTeamz may adjust Fees at the renewal of each Subscription Term by giving at least sixty (60) days' written notice to the Client prior to the renewal date.

5.5 Taxes

Each party is responsible for its own income taxes. Where AuthenticTeamz is required by law to collect VAT or other indirect taxes, these will be added to invoices and the Client shall pay them.

6. Subscription Term and Renewal

The Subscription Term begins on the Effective Date and runs for the period set out in the Order Form.

Unless either party gives written notice of non-renewal at least sixty (60) days before the end of the then-current Subscription Term, the contract will automatically renew for successive periods of twelve (12) months (or the same duration as the initial term, if shorter) at the then-current Fees.

7. Data and Privacy

7.1 Access to Assessment Data

The Platform enforces strict data access controls. Managers and administrators have access to derived scores and team insights only — individual raw questionnaire answers are visible solely to the person who submitted them. 360-degree peer evaluation responses are presented in aggregated form only, from a minimum of three respondents, and are never attributed to individual evaluators.

7.2 Data Processor Relationship

AuthenticTeamz processes personal data as a data processor on behalf of the Client, who acts as the data controller. The Client is responsible for:

• Establishing a lawful basis for processing employee assessment data under GDPR Article 6 (and Article 9 where applicable).
• Providing appropriate privacy notices to Authorised Users before they access the Platform.
• Ensuring that the use of Platform outputs in employment decisions complies with applicable labour and anti-discrimination law.

Further obligations are set out in the Privacy Policy and, where applicable, a Data Processing Agreement (DPA) entered into between the parties. The DPA governs the processing of personal data in accordance with the GDPR and other applicable data protection laws and forms part of these Terms by reference.

7.3 Infrastructure and Data Location

Core application and assessment data is hosted in Frankfurt, Germany via Supabase (database) and Vercel (application hosting). A current list of sub-processors is maintained and available on request at team@authenticteamz.com.

8. Intellectual Property

All Intellectual Property Rights in and to the Platform — including methodologies, questionnaire frameworks, algorithms, analytical models, reports, designs, and trade marks — are and remain the exclusive property of AuthenticTeamz.

The Client is granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform during the Subscription Term, solely for the purposes set out in these Terms.

The Client must not reverse-engineer, decompile, copy, distribute, sublicense, or otherwise exploit any part of the Platform or its Content without prior written consent from AuthenticTeamz.

The Client retains ownership of all data it uploads to or generates on the Platform ("Client Data"). AuthenticTeamz shall not use Client Data for any purpose other than providing the Service.

9. Confidentiality

9.1 Obligations

Both parties agree to keep confidential all Confidential Information exchanged or accessed in connection with the Platform, and to use such information only for the purposes of performing their obligations under these Terms. Each party shall restrict access to Confidential Information to those employees or contractors with a need to know, who are bound by equivalent confidentiality obligations.

9.2 Exclusions

Confidentiality obligations do not apply to information that:

• (a) is or becomes publicly available without breach of these Terms;
• (b) was lawfully known to the receiving party before disclosure;
• (c) is independently developed without reference to the Confidential Information;
• (d) is lawfully obtained from a third party free to disclose it; or
• (e) must be disclosed by applicable law or court order — in which case the disclosing party shall give prompt advance notice where legally permissible and cooperate to minimise disclosure.

9.3 Duration

This confidentiality obligation survives termination of the contract for a period of five (5) years.

10. Warranties

10.1 AuthenticTeamz Warranties

AuthenticTeamz warrants that:

• (a) it has full legal authority to enter into and perform its obligations under these Terms;
• (b) the Platform will perform materially in accordance with its documentation under normal use; and
• (c) it will implement and maintain appropriate technical and organisational security measures to protect Client Data.

10.2 Client Warranties

The Client warrants that:

• (a) it has full legal authority to enter into and perform its obligations under these Terms;
• (b) it will use the Platform only in accordance with applicable law; and
• (c) it has obtained all necessary authorisations and provided all required notices to Authorised Users before enabling their access to the Platform.

10.3 Disclaimer

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. AUTHENTICTEAMZ MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ALL CONTENT IS PROVIDED FOR DECISION-SUPPORT PURPOSES ONLY.

11. Limitation of Liability

11.1 Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profit, revenue, data, business, or goodwill, arising out of or in connection with these Terms, even if advised of the possibility of such damages.

11.2 Aggregate Liability Cap

Each party's total aggregate liability to the other, arising out of or in connection with these Terms (whether in contract, tort, or otherwise), shall not exceed the total Fees paid or payable by the Client in the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Exceptions

The limitations in clauses 11.1 and 11.2 do not apply to:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) wilful misconduct; or
• (d) any other liability that cannot be limited or excluded under applicable Portuguese law.

12. Indemnification

12.1 By AuthenticTeamz

AuthenticTeamz shall defend the Client against any third-party claim alleging that the Platform, as provided and used in accordance with these Terms, infringes a third party's Intellectual Property Rights, and shall pay any damages finally awarded or agreed in settlement of such claim, provided that the Client: (a) promptly notifies AuthenticTeamz in writing; (b) grants AuthenticTeamz sole control of the defence; and (c) provides reasonable assistance.

12.2 By the Client

The Client shall defend and indemnify AuthenticTeamz against all claims, losses, costs, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) use of the Platform in violation of applicable law; or (c) use of Platform outputs in employment or other decisions in a manner that violates applicable law or the rights of third parties.

13. Service Availability

AuthenticTeamz uses reasonable efforts to ensure continuous availability of the Platform. Infrastructure is hosted on Vercel and Supabase, both of which maintain ISO 27001 and SOC 2 Type II certifications.

Service availability commitments, incident response times, and credit mechanisms are set out in the Service Level Agreement (SLA), which forms part of these Terms by reference. Temporary interruptions may occur due to scheduled maintenance, technical incidents, or circumstances beyond AuthenticTeamz's reasonable control.

14. Force Majeure

Neither party shall be in breach of these Terms, nor liable for any failure or delay in performance, to the extent that such failure or delay results from causes beyond that party's reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, pandemic or epidemic, governmental or regulatory action, fire, flood, earthquake, industrial action by third parties, or failures of third-party infrastructure or internet services.

The affected party must: (a) give prompt written notice to the other party; and (b) use reasonable endeavours to resume performance as soon as practicable.

If a force majeure event continues for more than sixty (60) days, either party may terminate the affected Order Form without liability by giving written notice to the other.

15. Termination

15.1 Termination for Convenience

Either party may terminate these Terms or an Order Form for convenience by giving not less than sixty (60) days' written notice, such notice to take effect at the end of the then-current Subscription Term. Fees already paid are non-refundable.

15.2 Termination for Cause

Either party may terminate these Terms immediately by written notice if the other party:

• (a) materially breaches these Terms and fails to remedy the breach within thirty (30) days of written notice requiring remedy; or
• (b) becomes insolvent, enters administration, receivership or liquidation, or ceases to carry on business.

AuthenticTeamz may also suspend or terminate access immediately where continued access poses a risk to the Platform's security, to other clients' data, or to compliance with applicable law.

15.3 Effect of Termination

On termination or expiry:

• (a) all licences granted under these Terms terminate immediately;
• (b) any outstanding Fees become immediately due and payable;
• (c) each party shall return or securely destroy the other's Confidential Information on written request; and
• (d) Client Data shall be deleted or returned in accordance with the DPA.

15.4 Survival

The following clauses survive termination: 2, 8, 9, 10.3, 11, 12, 15.3, 15.4, and 16.

16. General Provisions

16.1 Amendments

No amendment to these Terms shall be binding unless made in writing and signed (or electronically agreed) by authorised representatives of both parties.

16.2 Assignment

Neither party may assign or transfer any rights or obligations under these Terms without the prior written consent of the other party, except that either party may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of substantially all of its assets, subject to written notice to the other party.

16.3 Entire Agreement

These Terms (together with all Order Forms, the DPA, the SLA, and the Privacy Policy) constitute the entire agreement between the parties with respect to their subject matter and supersede all prior agreements, representations, and understandings.

In the event of conflict between these documents, the order of precedence is: (1) Order Form; (2) these Terms; (3) SLA; (4) DPA with respect to data protection matters.

16.4 Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.

16.5 Waiver

No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.6 Notices

All notices under these Terms must be in writing and sent by email (with read receipt or delivery confirmation) to the contact address set out in the Order Form, or for AuthenticTeamz to team@authenticteamz.com.

16.7 Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal, except that either party may seek interim injunctive or other equitable relief in any court of competent jurisdiction.

17. Contact